1 reviews | Active since Oct 2013
Sanlam Medical GAP Cover
I am very disappointed with the services I am getting.
I took out the policy in November 2019. Only received my welcome email with policy documents in January 2020 and a debit order has been going off every month from my bank account. On 02 October 2020 I completed a claim form to claim a co payment back. This is my first claim since I took out the policy. Up to date I received no communication that the same was received nor that they are busy validating. This goes against the terms that claims take 7-10 days. I am really upset about this as you do not resist taking my money but when it comes to pay back you are quiet.
I do not want to do business with a company who does not take their services seriously. I would like to null and void my contract with you immediately and I want ALL my paid debit orders to be paid back into my bank account as soon as possible. This is ***** - taking money but then not giving any services. Up to day I also never received any statements.
How come I need to pay for a cover or service that I am not getting. You are not keeping to your side. I WANT MY MONEY BACK TODAY!!!!!!!!!!!!!!!!!!!!!!
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsSanlam Client Relations
We have been informed that one of our consultants has made contact with you and advised that they are investigating further. They will keep you informed of the progress thereof.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has made contact with you and advised that they are investigating further. They will keep you informed of the progress thereof.
Kind regards,
Sanlam Client Relations
I want this policy removed from my name and ALL my debit orders paid back to me with immediate effect.
This is NOT negotiable.
I expect proof of payment into my FNB account by close of business tomorrow 19 November 2020.
Regards
I want this policy removed from my name and ALL my debit orders paid back to me with immediate effect.
This is NOT negotiable.
I expect proof of payment into my FNB account by close of business tomorrow 19 November 2020.
Regards
Your comments are noted and was escalated to the responsible team for further assistance.
Kind regards,
Sanlam Client Relations
Your comments are noted and was escalated to the responsible team for further assistance.
Kind regards,
Sanlam Client Relations
Please refer to the email that was sent to you. Please submit the outstanding requirements in order to finalise the claim.
Kind regards,
Sanlam Client Relations
Please refer to the email that was sent to you. Please submit the outstanding requirements in order to finalise the claim.
Kind regards,
Sanlam Client Relations