Sanlam ****med me

Sanlam consultant open a new funeral policy using my details, I contacted Sanlam few day after I've received notification to stop the process. After a month Sanlam deducted my account, I sent them emails enquiring they didn't respond, I made calls no one is helping then after 2 months they deduct again, I sent emails again and making calls no one is helping. I am using my airtime to call their client center is just useless their system is always down but when deducting it's always working.