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Lucky M

1 reviews | Active since Jun 2019

05 Apr 2023, 12:08

SANLAM ****MED ME

I have cancelled 3 of my policies last month but that didnt happen and I checked my payslip for April 2023 they deducted R1100,00

SANLAM IS A ****

0
Replies (9)
Sanlam
Sanlam's reply05 Apr 2023, 12:18
Official
Good day Lucky

We are sorry to hear this.  Your complaint has been escalated to the relevant team to assist you. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply05 Apr 2023, 13:58
Official
Good afternoon

We have received confirmation that you have been sent an email with feedback.

Regards
Sanlam Client Care
LM
Lucky M's update06 Apr 2023, 08:49
Reviewer Update
GOOD MORNING

I HAVE SENT AN EMAIL WITH A SIGNED CANCELLATION FORM YESTERDAY FORM BUT I STILL RECEIVED A N EMAIL REQUESTING A SIGNED FORM SO I DONT KNOW IF THESE ARE DELAYING TACTICS SO I DONT GET MY REFUND AFTER THE MONEY CLEARED IN YOUR ACCOUNT
Sanlam
Sanlam's reply06 Apr 2023, 10:53
Official
Good day Lucky

They will not see your request immediately.  You should receive confirmation once your cancellation request has been received and a request opened to cancel your policy.

Regards
Sanlam Client Care
LM
Lucky M's update06 Apr 2023, 11:01
Reviewer Update
What about my refund?
Sanlam
Sanlam's reply06 Apr 2023, 11:09
Official
Hi again

Please reply to the email that was sent to you with all your concerns and questions.

Regards
Sanlam Client Care

LM
Lucky M's update11 Apr 2023, 10:56
Reviewer Update
GOOD MORNING

I AM DOING A FOLLOW UP REGARDING CANCELATION AND REFUND

I DID NOT RECEIVE ANY EMAIL FROM YOU REGARDING AN UPDATE
Sanlam
Sanlam's reply11 Apr 2023, 11:18
Official
Good day Lucky

We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply12 Apr 2023, 12:11
Official
Good day Lucky

We have received confirmation that you have been sent a further email with feedback regarding your complaint.

Regards
Sanlam Client Care