Sanlam **** me my two pot

I guess Sanlam only respond to people on hello Peter I sent emails twice and still no help after here I’m going straight to the ombudsman I promise, I wanted to check if my banking details were changed from the 2 pot I pretended as if I’m claiming as soon as it get to banking details I see that they changed I decide to just cancel everything I even took a screenshot on the 5th on much when I go back and check again my money is missing how is that even positive because I didn’t claim and the money that is missing is the one I pretended to claim how is that possible I sent emails after emails nothing