ML
Margaret L

1 reviews | Active since Feb 2020

05 Feb 2020, 11:26

Sanlam makes use of suspect databases

I receive sms's from Sanlam every day. I did not subscribe, nor gave them permission to sms me. What really makes my blood boil is that: : They call me Mev Douglas, I haven't been Mev Douglas for more than 30 years and it brings back horrible memories. : What's more, they send this SMS to my work phone, a contract registered on the company's name, (the contract is about 4 years old). So... how the hell did they make that link? (a cell no that belongs to my employer for the last 4 years, and that surname, which used to be mine more than 30 years ago. : I will not click on the opt out link, as I do not trust links received from Sanlam!! : Remove my cell number from your database. : Sanlam: Don't ask me to put my cell number here, I wont. Go look for Mev Douglas on your *******ly/ suspect compiled database and take the number linked to that name off your database

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Replies (2)
Sanlam
Sanlam's reply05 Feb 2020, 11:34
Official
Good day, Margaret

We are terribly sorry to hear of your experience with us. Please accept our apologies for the service received. We have escalated your matter to the responsible team for further assistance.

Kind regards,
Client Relations

Sanlam
Sanlam's reply07 Feb 2020, 13:43
Official
Good day, Margaret

We have been informed that the responsible departments have removed you from our database. Please note that we usually prepare direct marketing material in advance, and therefore the client may receive some correspondence from us, which they may ignore.
Kind regards,
Client Relations