Sanlam makes empty promises just to get more clients.

I bought life insurance from Sanlam for my mother. On the 21st of June 2017 the policy was active. On the 8th of July 2018 my mother passed away in a hospital due to natural causes. Although my first payment went through Sanlam assured me that even before i payed my mother would be covered because we have a legal contract with them. I logged the claim with them on the 9th of July 2017. Ever since they gave me a lot of forms and requirements that they requested. The doctors forms cost me over R1500 to complete. My claim has been pending for 7 Months and i am sick and tired of Sanlams excuses. Even though i only payed one premium Sanlams contract stated that they would cover. Their service is pathetic and if this thing does not get solved i will me going to the news papers with my story and complaints.