SANLAM MAJOR ********!

I had 6 policies with sanlam, which i recently cancelled due to serious financial hiccups. I submitted and signed the cancelation forms in time, now to my surprise, Sanlam continued to deduct money although i received confirmation sms that policies were cancelled. I get paid on the 15th of every month, Sanlam delayed cancelation, debited on the 15th and only cancelled policies on the 17th....i paid this month's full premiums and yet none of my family members is covered in case of death. I'm utterly disappointed after I've been a loyal client with them for over 10 years. I tried to request a refund through their sales consultant with no luck. All i want is a refund for this month's premiums