NS
Noxolo S

1 reviews | Active since Nov 2024

26 Nov 2024, 12:50

Sanlam lost my Funds

it is extremely concerning that you are incapable of providing your employees with the necessary professional skills and training. The incompetence from within is evident in your staff’s unprofessional treatment of customers. The services I have received from your provident fund division is quite appalling. The transfer of only 18% of my provident fund and the subsequent disappearance or the balance, as well as the cancellation of my phone call by consultants who inform me that I am unsaleable for assistance from Sanlam due to not having any products with them is extremely shocking. My funds vanish from your care and you then tell me it’s not your problem? Do you self a favour and invest your money elsewhere NOT at Sanlam

0
Replies (4)
Sanlam
Sanlam's reply26 Nov 2024, 13:00
Official
Good day Noxolo

We are so sorry to learn of your negative experience and would like to assist.

Please provide us with your ID number via Private reply.

On receipt of it, we will escalate the matter for assistance.

Kindly note that we will use the information you provide only to assist you with this matter.

Regards
Sanlam Client Care
NS
Noxolo S's update26 Nov 2024, 13:15
Reviewer Update
Well we will see if you’ll help as yall have a tendency on going quite on your customers
NS
Noxolo S's update28 Nov 2024, 14:24
Reviewer Update
Can I get feedback on this? Are you just sending these messages for PR when you doing absolutely nothing in the background?
Sanlam
Sanlam's reply28 Nov 2024, 15:01
Official
Hello Noxolo

We are sorry to learn that you feel this way.

We have already followed up with Sanlam Corporate and requested them to urgently contact you.

Regards
Sanlam Client Care