SANLAM loses customers ... maybe talking to us will keep our investments with them

SANLAM used to be a customer centric company. A life insurer (especially) that believed in building customer relations through open and honest communication. Also, regular communication was effortless for SANLAM. Something went wrong. They discovered AUTOMATED emails that keep customer queries and complaints in a revolving loop - not answering the customer at all. THREE MONTHS AGO (12 September 2022) I sent my first email to Sanlam Life. As we are heading for 12 January 2023 (FOR MONTHS) I have received nothing but non-committal emails telling me that they are attending to my query. I asked them in my email of 12 September to contact me by phone, as it was a personal concern regarding my life policy. I am not sure what they are attending to, seeing that they haven't spoken or communicated to me since 12 September. If they are not interested in normal human beings, but prefer to erect buildings who need not be communicated with, they should sell their LIFE insurance portfolio to Old Mutual. I do not expect SANLAM to reply to this ... I mean, they have been ignoring me for almost 4 months ... My next step will be the Life Insurance Ombudsman. Let the pain be felt, my father used to say ... rest his (my father, not the CEO of SANLAM) soul!