AL
Andre L

1 reviews | Active since Jul 2018

18 May 2026, 15:51

Sanlam Loans - NOT! - Harrassment!

I app**** for a personal loan online. After several attempts I was unable to complete the process. But Sanlam consultants phoned to assist me. I was unable to talk at the time and requested a call back at a later time today. I received another call and reminded the consultant about the arrangement. A further 3 phone calls from the Company, the same explanation, the same promise to arrange for the time I requeated. Despite my earnest plea to phone me back at the arranged time, I still received 2 more calls. I expressed my displeasure and told both the consultants that I am no longer interested and that I find their service very poor, as they are not paying any attention to their customer's needs whatsoever. I am highly dissattisfied with the way each of the consultants have handled my complaints and requests, and I fear nothing has been or is being resolved. Unfortunate that you don't allow a 0 rating, because that is the only score I would give them

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Replies (2)
Sanlam
Sanlam's reply18 May 2026, 15:56
Official
Good afternoon, Andre

We apologise for your poor service experience and take your feedback very seriously.

Please send us a private reply with your ID number.

On receipt of it, we will escalate the matter for assistance.

Be assured that we will use any information you provide only to assist you with this matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply12 Jun 2026, 09:21
Official
Good day, Andre

This is to confirm that you were contacted via email.

Regards
Sanlam Client Care