Sanlam loans had terrible service and the number of phone calls is annoying

After applying for a personal loan that the system showed was approved and I've confirmation of that. I was contacted by a consultant or let's rather say consultants cause you get like more than five calls a day from these people. So I did send my documents as requested and yet another consultant called cause she didn't understand my statement meaning she couldn't read it. Even when I tried explaining to her I could hear she didn't get it so that was weird. How can you be working in a n environment where you're dealing with these kind of documents and you can't even read it. Shortly after her phone call I got another one asking about the debit order date cause they were busy processing one. Just to get another SMS saying now the loan is declined. After numerous attempts to find out why they needed my documentation if the loan wasn't approved. I finally got a a respond saying it's cause of my income on my statement. So I rep**** by asking they should explain to me how that conclusion was drawn cause the consultant didn't even understand my statement I got no response. So now the system approved it with the same income and yet the people who didn't understand my statement declines it and can't even explain the process used to me when asked. Neither the complaint or the customer service departments respond to your queries. So now I take it that according to Sanlam loans I've lived about my income that's why the system approved it and I hate being called a **** don't care who you're.