Sanlam loans claims department bad service.

Item: Sanlam
Rating: 1
Author: Sibusiso K

Sanlam loans. I have to make a claim after being retrenched. Their claims department picks up the phone and theh don't speak but back ground sounds can be heard. Had to hold for more than 20 minutes.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

26 Oct 2020, 16:01

Dear Sibusiso

We acknowledge receipt of your complaint. Your matter was forwarded to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's reply26 Oct 2020, 16:01

Official

Dear Sibusiso

We acknowledge receipt of your complaint. Your matter was forwarded to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

29 Oct 2020, 10:23

Dear Sibusiso

We have been informed that one of our consultants made contact with you and advised you of the way forward. If you have any further enquiries, please contact the consultant directly for a more urgent handling of your case.

Kind regards,
Sanlam Client Relations

Sanlam's reply29 Oct 2020, 10:23

Official