HG
Howard G
1 reviews | Active since Aug 2013
03 Jan 2023, 15:02
Sanlam Loans
Salam loans, worst service ever. You can not get hold of anyone to resolve an issue. When you do, you promised a call back, well good luck with that, 3 weeks later still waiting. Ask for settlements, no response. Useless call centre and staff who don’t care.
Helpful (0)
Replies (15)0
Replies (15)
Sanlam's replyOfficial
03 Jan 2023, 15:26Good day Howard
We are sorry to hear that you had this experience. Your complaint has been escalated to the relevant department to assist you.
Regards
Sanlam Client Care
We are sorry to hear that you had this experience. Your complaint has been escalated to the relevant department to assist you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply03 Jan 2023, 15:26
Official
Good day Howard
We are sorry to hear that you had this experience. Your complaint has been escalated to the relevant department to assist you.
Regards
Sanlam Client Care
We are sorry to hear that you had this experience. Your complaint has been escalated to the relevant department to assist you.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
04 Jan 2023, 08:15Good day Howard
We have received confirmation that you have been sent the settlement quote.
Regards
Sanlam Client Care
We have received confirmation that you have been sent the settlement quote.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Jan 2023, 08:15
Official
Good day Howard
We have received confirmation that you have been sent the settlement quote.
Regards
Sanlam Client Care
We have received confirmation that you have been sent the settlement quote.
Regards
Sanlam Client Care
Best regards,
HG
Howard G's updateReviewer Update
04 Jan 2023, 08:27Hi. That wasn’t the full query. I’m still waiting for someone from your loan’s department to call me back with a query I have on a new application
HG
Howard G's update04 Jan 2023, 08:27
Reviewer Update
Hi. That wasn’t the full query. I’m still waiting for someone from your loan’s department to call me back with a query I have on a new application
Sanlam's replyOfficial
04 Jan 2023, 08:47Thanks for your feedback Howard
We have referred your complaint back to the relevant department for assistance.
Regards
Sanlam Client Care
We have referred your complaint back to the relevant department for assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Jan 2023, 08:47
Official
Thanks for your feedback Howard
We have referred your complaint back to the relevant department for assistance.
Regards
Sanlam Client Care
We have referred your complaint back to the relevant department for assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
04 Jan 2023, 13:45Hi again
We have received confirmation that you have been informed your complaint has been escalated to the relevant team. They will provide you with further feedback.
Regards
Sanlam Client Care
We have received confirmation that you have been informed your complaint has been escalated to the relevant team. They will provide you with further feedback.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply04 Jan 2023, 13:45
Official
Hi again
We have received confirmation that you have been informed your complaint has been escalated to the relevant team. They will provide you with further feedback.
Regards
Sanlam Client Care
We have received confirmation that you have been informed your complaint has been escalated to the relevant team. They will provide you with further feedback.
Regards
Sanlam Client Care
Best regards,
HG
Howard G's updateReviewer Update
05 Jan 2023, 12:01Hi. Still waiting for feedback
HG
Howard G's update05 Jan 2023, 12:01
Reviewer Update
Hi. Still waiting for feedback
Sanlam's replyOfficial
05 Jan 2023, 13:52Good day Howard
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply05 Jan 2023, 13:52
Official
Good day Howard
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
09 Jan 2023, 18:03Good day Howard
We have received confirmation that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you are being assisted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply09 Jan 2023, 18:03
Official
Good day Howard
We have received confirmation that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you are being assisted.
Regards
Sanlam Client Care
Best regards,
HG
Howard G's updateReviewer Update
09 Jan 2023, 18:35Hi, yes, but still can’t contact your call centre. Calls keep getting dropped. Still hanging here 🤷♂️no idea of any further progress
HG
Howard G's update09 Jan 2023, 18:35
Reviewer Update
Hi, yes, but still can’t contact your call centre. Calls keep getting dropped. Still hanging here 🤷♂️no idea of any further progress
Sanlam's replyOfficial
10 Jan 2023, 08:57Good day Howard
We have informed the relevant team.
Regards
Sanlam Client Care
We have informed the relevant team.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply10 Jan 2023, 08:57
Official
Good day Howard
We have informed the relevant team.
Regards
Sanlam Client Care
We have informed the relevant team.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
13 Jan 2023, 15:58Good day Howard
We have received confirmation that your request has been finalised.
Regards
Sanlam Client Care
We have received confirmation that your request has been finalised.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply13 Jan 2023, 15:58
Official
Good day Howard
We have received confirmation that your request has been finalised.
Regards
Sanlam Client Care
We have received confirmation that your request has been finalised.
Regards
Sanlam Client Care
Best regards,
HG
Howard G's updateReviewer Update
13 Jan 2023, 16:03Thank you and you please excuse me for taking it this far, but it’s was the only way to get a response. Thank you, query has been resolved
HG
Howard G's update13 Jan 2023, 16:03
Reviewer Update
Thank you and you please excuse me for taking it this far, but it’s was the only way to get a response. Thank you, query has been resolved
Sanlam's replyOfficial
16 Jan 2023, 08:22Good day Howard
We are very happy to hear that this has been resolved. Thank you for your feedback.
Regards
Sanlam Client Care
We are very happy to hear that this has been resolved. Thank you for your feedback.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply16 Jan 2023, 08:22
Official
Good day Howard
We are very happy to hear that this has been resolved. Thank you for your feedback.
Regards
Sanlam Client Care
We are very happy to hear that this has been resolved. Thank you for your feedback.
Regards
Sanlam Client Care
Best regards,
HG
Howard G's updateReviewer Update
16 Jan 2023, 14:40Thank you. I don't like going this route, but it was the only way I could get hold of someone.
HG
Howard G's update16 Jan 2023, 14:40
Reviewer Update
Thank you. I don't like going this route, but it was the only way I could get hold of someone.
Sanlam's replyOfficial
17 Jan 2023, 10:58Thanks Howard
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply17 Jan 2023, 10:58
Official
Thanks Howard
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,