Sanlam Loan - Pathetic Service

I have a personal loan with Sanlam, everytime I try contacting them I wait on the line for hours when I eventually do get through to them, they tell me I'm through to a Direct Axis consultant and need to speak to a Sanlam consultant. They will get someone to call me back or they try and put me through and the call drops. On the one occasion I did manage to speak to someone she told me she would get someone to call me back and I'm still waiting. I app**** for a covid payment holiday in April and they still haven't gotten back to me. They send me sms's requesting to reinstate my debit order to which I reply yes but they still don't deduct the funds from my account. I now receive an sms to say they have handed me over to their lawyers. I have emailed all the necessary documentation requested. Tried phoning them and I get no assistance but they are quick to hand me over. This is the worst service I have ever received. No correspondence whatsoever. Pathetic.