Sanlam Loan application

Good day,

I am writing to express my frustration regarding my recent personal loan application.

My application was approved; however, I have been unable to proceed due to issues with the selfie verification process. Despite numerous attempts, the system has failed to verify me successfully.

What is particularly concerning is that I have previously had a loan with Sanlam, and all my personal information and records are already on your system. It is disappointing that there appears to be no alternative verification method available, nor any staff member empowered to assist when the automated verification process fails.

As a long-standing customer, I would expect a more practical solution in situations where the technology is unable to verify an applicant. The current process has caused unnecessary delays and frustration, despite my eligibility and prior relationship with the company.

I kindly request that this matter be escalated and that an alternative verification process be made available so that my loan application can be finalized.

I look forward to your urgent assistance and resolution of this matter.