JJvr
Jasper Janse van rensburg
1 reviews | Active since Sept 2024
05 Sept 2024, 11:09
Sanlam Living benifits on RA NO SETVICE
I have 37% heart ****ion and a hogh risk synope. I completed all my docs a month ago, you cant even get a call answered. Its a Retirement annuity for R62000, which can assist me with my care. If a claim of R62000 can be asdisted woth how is other people striggling. I wrnt to lenghts to get all your rewuired docs being sick and thos is my attentiom: nul and being ignoref
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
05 Sept 2024, 11:19Good day Jasper
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply05 Sept 2024, 11:19
Official
Good day Jasper
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's replyOfficial
06 Sept 2024, 15:26Good day Jasper
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam's reply06 Sept 2024, 15:26
Official
Good day Jasper
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
JJvr
Jasper Janse van rensburg's updateReviewer Update
06 Sept 2024, 15:37Within a day I was helped by Sanlam!, my claim is approved, the broker was in delay with sending needed docs. Rashaan you are an so professional. I can't do a 5 star review hellopeter allows me to write in 48 hours! SANLAM THANK YOU PLS APPRECIATED THOS WONDEFULL EMPLOYEE THAT WORKS WITH COMPASSION AND LISTEN
JJvr
Jasper Janse van rensburg's update06 Sept 2024, 15:37
Reviewer Update
Within a day I was helped by Sanlam!, my claim is approved, the broker was in delay with sending needed docs. Rashaan you are an so professional. I can't do a 5 star review hellopeter allows me to write in 48 hours! SANLAM THANK YOU PLS APPRECIATED THOS WONDEFULL EMPLOYEE THAT WORKS WITH COMPASSION AND LISTEN
Sanlam's replyOfficial
06 Sept 2024, 15:40Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the consultant.
Regards
Sanlam Client Care
Sanlam's reply06 Sept 2024, 15:40
Official
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the consultant.
Regards
Sanlam Client Care
JJvr
Jasper Janse van rensburg's updateReviewer Update
11 Sept 2024, 05:34Unfortunately we have been **** to paout is not 3 to 5 working daus only 1 October 2024
JJvr
Jasper Janse van rensburg's update11 Sept 2024, 05:34
Reviewer Update
Unfortunately we have been **** to paout is not 3 to 5 working daus only 1 October 2024
Sanlam's replyOfficial
11 Sept 2024, 07:49Good morning Jasper
We are sorry to hear this and have requested the responsible team to look into the matter.
Regards
Sanlam Client Care
We are sorry to hear this and have requested the responsible team to look into the matter.
Regards
Sanlam Client Care
Sanlam's reply11 Sept 2024, 07:49
Official
Good morning Jasper
We are sorry to hear this and have requested the responsible team to look into the matter.
Regards
Sanlam Client Care
We are sorry to hear this and have requested the responsible team to look into the matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Sept 2024, 17:32Hello Jasper
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply16 Sept 2024, 17:32
Official
Hello Jasper
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care