Sanlam Living Benefits - Severe backlog with Disability Claim

I submitted a disability claim to Living Benefits on 5 May 2025 via my broker. This is for a Cumulus Echo Bonus RA. I went on early retirement due to Ill Health and my last day with the company was on the same day. I will have no income at the end of the month. No feedback has been received, and Sanlam is out of SLA/ TAT. I phoned on the following occasions:13 May 2025, 19 May 2025 and today, 21 May 2025. My broker phoned in and was on hold for 36 minutes without getting hold of anyone. I requested escalation of the claim on 19 May. When I phoned today Qhawe was on the call centre and sent a generic email while we were still on the call informing me that my claim is being attended to an informed me once again of the backlog. Your backlog should not become my problem. You are out of SLA. This policy is my only income for end of May and if the claim is not paid out I cannot pay my car, rent, medical aid, medical expenses, fuel - to name only a few. Kindly assist with more concrete feedback. I cannot afford airtime to phone a call center who does not have my best interests at heart. The hold time for the call centre is far too long. Your urgent feedback will be much appreciated.