Sanlam Living benefits

I submitted a claim to living benefits on the 5/7/25,still awaiting a answer,if you phone customer line,that is if you get through,the consultants stories dont add up,today they will tell you it is at medical team,the next time they will tell you it went to the medical team only days later,i am sick and tired hearing they are in a backlog,asked 3 times to speak to a manager,always in a meeting,will call me back still waiting for that call,the poorerest of poor service!!!!