SANLAM, live with DISAPPOINTMENT

I was just now on the Sanlam website and the slogan that popped up on it was "Live with confidence, It's more than a motto. It's our promise to you." not sure how reputable are they when they have caused me the biggest humiliation of my life when i have always thought that they are a trusted brand.

i had a policy with Life well thats overwritten by Sanlam, the policy had a 1 month waiting period but i had it for 4 months.

for someone who lost a loved one in December but waiting now for 2 months for policy payout to be done is starting to feel like disrespect. been calling life well every week since the loss occurred and now they are saying it is Sanlam that refuses to pay. what confidence is Sanlam enabling me to live with when now i am living with humiliation brought on by them when they failed to fulfil their promises?

i am going on month 3 and still no pay out... worse no one can give me answers except that Sanlam is the one that's holding up the payment.