Sanlam "Live with confidence It’s more than a motto. It’s our promise to you." What a Joke live up to your motto

I’m writing to express my concern regarding ongoing service challenges I’ve encountered with Sanlam, particularly the delays in correspondence and follow-through. As a business leader who prioritizes accountability and client experience, I believe it’s important to raise this directly.

Below is a brief timeline of the issues:

6 June: Initial query sent to [Sanlam representative name or department] regarding [brief description of issue]. No acknowledgment received.

10 June: Follow-up email sent—again, no response.

13 June: Contacted [another department or individual if applicable]. Received an automated reply but no substantive engagement.

17 June: Attempted telephonic follow-up; call was redirected and eventually dropped.

20 June: Final email sent requesting escalation. As of today, no acknowledgment has been received.

I remain disappointed by the lack of communication and the apparent disregard for resolution. I would appreciate an opportunity to discuss this further both to ensure appropriate closure and to offer constructive feedback that could enhance future client experiences. Basically if you want a fund set up dont use these guys you wont get your investment back