Sanlam Life wants to **** me

Sanlam has failed to service my policy for more than 2years, yet very quick to debit my account. majority of their financial advisors knows a jerk about their products and they loose interest to service your portfolio if you don't wanna take their so called investments.

I've lost count of the calls i've made to their customer care center asking to be serviced, until i had to resort to reversing their debit order to get attention and all of a sudden boom I get a call and someone is willing to now make changes to may policy, while we at it I'm told I must first make a payment before my portfolio is altered. I ask, is it fare to also keep paying for a benefit I no longer need, benefit that I had also instructed to be removed months ago?

The answer I got was that I submit proof that indeed i had requested for the benefit to be removed. I ask , so what if it was telephone conversation because that's highly possible between so called financial advisers and clients. Fortunately enough i still had WhatsApp conversation on my phone, so I sent them a screenshot. The response I received from so called Sandiso aka Development manager will shock you.

Insurance is about trust , but how my case is being handled , it just made me realize that Sanlam cannot be trusted , not with our money nor people's lives. The don't take accountability foe anything , all they want is to be given money.