Sanlam Life such poor service when trying to do a transfer!

Such poor service from Sanlam Life! One wonders what a person with limited means, very little data, no access to a computer can do in the face of this bureaucratic corporate who does nothing to help the vulnerable person in their time of need. Instead you are fobbed off at every turn with "Machine-speak", given dozens of emailed ref. numbers for the same complaint, passed around between "consultants" as if you are a doughnut with no follow up. I have been trying to get a RA transferred from Sanlam to another company with nothing but frustration to show for it. After you jump through every hoop and ask for someone, anyone human to phone you and explain exactly what the problem is, you get a cryptic "we are working on it and a resolution is due on 19 Sept"! Yes - it will take them more than a month to authorise a transfer - in this modern era? Come on Sanlam - do better!