Sanlam life poor customer experience

It has been a complete nightmare having to deal with Sanlam life from trying to process a simple request of updating banking details. you feel as if you dealing with some failed government institution you hit a brick wall every time you try and resolve something, my biggest fear is that i have policies for my loved ones with Sanlam and i can honestly put my head on a block that in time of need when i or my loved ones need to claim they will run into issues.

I simply requested a few months back for my banking details to be updated that was no easy process i was called the lady who spoke to me was very abrupt i comp**** completed all their forms and resubmitted back to Sanlam there auto response email advises a date they will reply back to you i submitted the request on the 30th Jan the auto replies advised they will only assist with my request on the 18th Feb i received a call on the 19th Feb from a service consultant assisting with the debit order changes i advise the agent my absa account will be closed they need to debit my FNB account on the 20th of Feb i was told sorry we can't do that only from next month its too late now, i was furious because i explained to the agent i was not late i submitted my response a month ago already.. i asked to cancel i was again referred back to the email address to cancel i requested cancellation on the 20th February the auto reply from Sanlam advised they will get back to me the 20th March

I tried to raise my concern with there complaints email address no response calls no response if you lucky someone will respond a few months later

I have never felt so defeated and frustrated dealing with an insurance company i think they lost the essence of good customer service they might be a big organization and not need my policy i am more than happy to cancel my cover really not a pleasant experience dealing with Sanlam