Sanlam Life - Pathetic service / Unprofessional

Item: Sanlam
Rating: 1
Author: Amos M

The request to send funds into my retirement annuity account was sent to Sanlam Life on 05 November 2024. All the information was sent to Sanlam. To date the request hasn't been finalized.

Why must it take three (3) months for funds to be credited into a retirement annuity.

Pathetic and unprofessional service; they clearly cannot service their client properly. If they can't handle the load - they need to inform us so that we move our business elsewhere.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

20 Jan 2025, 12:33

Good day Amos

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's reply20 Jan 2025, 12:33

Official

Good day Amos

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's replyOfficial

20 Jan 2025, 14:13

This is to confirm that you have been contacted and will be assisted further.

Regards
Sanlam Client Care

Sanlam's reply20 Jan 2025, 14:13

Official

This is to confirm that you have been contacted and will be assisted further.

Regards
Sanlam Client Care