SANLAM LIFE NEED TO GET THEIR ACT TOGHETER

It has been a tedious procedure in getting feedback regarding our "two-pot" payment from Sanlam life. We have been struggling since October and get no response on all our queries. We even have our broker involved herein without any success. What do one have to do to get some kind of feedback? They keep on asking for the same documents over and over. When you try to call Sanlam life you are being put. I was on hold for an half an hour and gave up. Customer service is disgusting.