Sanlam Life Insurance, no service and no claim pay-out

Ever claimed from insurance and just get ignored? Well that is the service you will get from Sanlam living benefits. Claimed 27 November 2025 ... absolutely no feedback except the claim received confirmation e-mail. Despite several follow ups, nothing. on 2 Jan 2026 they write me to send them information ... note that this is all the information the claim was based on and was sent originally. It is the 8th January 2026 and still nothing, no communication and no pay-out. :-(