Sanlam Life

My dad had a life policy with a funeral benefit with Sanlam for many years. He passed on the 11th of March this year. All documents as per Sanlams request have been submitted on the 28th of April 2025. Since then there has been constant follow ups but to no avail. Sanlam did not even contact us once to even acknowledge my dads passing. We had to pay for his funeral expenses with our personal monies despite him having a funeral benefit included. I find this totally unacceptable and am highly dissapointed with Sanlam and would not recommend Sanlam.