Sanlam Life Customer Service is the Worst

So I took out a policy with Sanlam Life, the FA was superb, and then I decided to make a manual payment for my initial premium because I didn’t want to not have money in my account by month end which is Sanlam’s deduction date.

And I thought because they also use FNB, the payment will reflect immediately and by month end, they would not deduct money from because I used the correct reference as per the FA’s guidance.

Note: The policy was in place since 20 Feb and the first deduction date was 31 March, so I thought, premium deduction will start in March and not Feb.

Then to my surprise, Sanlam Life deducted 2 months worth of premiums and I didn’t understand why 2 and not 1 and whether or not the manual payment didn’t go through.

I made an enquiry and I was told that the issue will be resolved in 2 weeks, mind you I need to w money for groceries for my toddler and I, I have no back up and I wasn’t expecting this.

I now get an email saying it takes 25 days for Sanlam Life to clear payments and I need to go to my bank and ask them to confirm that they will not reverse the money back to my account, also provided that Sanlam Life’s management approves this.

This is my first time taking out a policy via Sanlam and I think I made the wrong choice, the services are bad and they take their own sweet time to resolve the issue.

This is money owed to me, if I had done them wrong, I would get penalties or even a cancellation with no good reason or interest for outstanding payments but what I am getting for waiting to get my money back, nothing.