Sanlam life cover policy

This is the worst service i have received from Sanlam. I am extremely disappointed with the level of service I have received, which I find both unprofessional and unacceptable.

Firstly, my life cover policy was cancelled without any explanation or prior communication. I was not provided with a reason for this decision, nor was I given an opportunity to address any issue that may have led to the cancellation. As a client, I believe I am entitled to clear communication and transparency, especially regarding something as important as a life insurance policy. The lack of notification or justification has left me confused and frustrated.

Secondly, I am very concerned that my personal documents were apparently shared with another insurer without my consent. I recently received a DebiCheck mandate request from MiWay Life, despite the fact that I never app**** for any life cover with them.

My application was submitted to your company, and at no point did I authorize the sharing or transfer of my personal information to a third party. This raises serious questions about how my data was handled and whether proper consent procedures were followed. They could not even explain the reason for debiting my account on the 25th of February 2026. Sanlam canceled my life cover policy on 23 February 2026, however they debited my account on 25 february 2026.