SANLAM LIFE COVER AND PROVIDENT FUND NON PAYMENT

My wife passed away on 11 June 2023 while in the employ of Sanlam Sky. As part of her benefits she had Funeral Cover, Provident Fund and Life Cover. So far Sanlam only paid for Funeral Cover. We have been trying to claim her Life Cover and Provident Fund since last year November /December 2023 without luck. We were asked to submit the remaining documents beginning of this year and we did.

I was given Mr Ernest Ntaba as the contact person and have been checking with him for progress. These days he is no longer taking my calls and every time i called it went to voicemail. But my whatsup messages are going through though he is no longer responding. My guess is he ran out of excuses. For how long should we wait?

How long does the claim of this nature last?

Sanlam can get more information from Ernest Ntaba regarding this case.

Please can Sanlam finalize this claim?

Thanks