Sanlam Life Aunnuity *******

Alexander Forbes is refusing to take the money back, so what do we do then in that case? your consultant made the error and she decided she will not get involved, then in that case what happens? The ombudsman will not assist in this case because they will say my father signed the contract which he was under the impression that he is signing what he had agreed on with Ashen kruger, not knowing that she was taking almost all his pension fund instead of what was agreed on. The consultant has the upper hand, because she will say why didn't he read before signing, My father cant read English, he trusted that Ashne Kruger will do the right thing and take only the 500k as he had requested, but she didn't do that. How is the ombudsman going to assist? when you have already taken your consultants word against my father. The only thing that was done in this case was to look at what the contract say, not what the client says happened.How unfair is that? give him his money back and cut your ties with him, since he feels he was ****med by your consultant and now she has gone awol. He has been at the Sanlam offices almost daily and she is nowhere to be found. She also **** on her on her statement and said he understands English very well, whereas she knew he doesn't.

Also, i don't understand why are we the one doing the running around when your consultant is the one that made the error.