Sanlam Life?

<p class="MsoNormal"><span lang="EN-GB">On 29/04 my husband and I submitted a cash withdrawal claim via our broker who forgot to mark it as urgent. On 04/05 we followed up with sanlam life who told him to motivate the urgency of the claim and that payment will take place within 24-48 hrs. He was then called again by sanlam who told him that since it is a growth month for the premium he will have to put in writing that the growth should be moved to June 2016 which he did. On 10/05 he received a call from sanlam telling him that the growth month should actually be July 2016 and not June 2016 as previously stated by them and this should be in writing, again! On 11/05 he followed up with sanlam who assured him that payment will take place on 12/05 (spoken to Jessica). Today he insisted to speak to a line manager and the person that he spoke to told him that there is no reason for him to speak to a manager. This was not her call to make as we have been made promises by sanlam and yet no service delivery. As a previous employee of sanlam I am appauled and extremely disappointed by how this claim is being handled and obviously they will most probably call with their sincerest apology, which at the moment means nothing for the *********** service that we received up to now.</span></p>