SANLAM ***** HORRIBLE USERS THAT TAKE ADVANTAGE OF ELDERLY ***E

This company is the worst. they failed to assist me to help me fulfill my late brother in-laws dying wish and not only that they continued to deduct money from my account to date even after I provided them with his death certificate and affidavits they requested. Its been over 2 years of them deducting money from my account for someone that is late. They failed to help me when I needed them most after the loss of a loved one and they continue to fail me and refuse to keep their promises to me. I spoke to a consultant Simphiwe at the Jabulani branch who assured me I would get my refund, I received an sms saying I will receive my refund after 24 hours. Its 76 hours later and still nothing...I am a pensioner and I think thats why I am being taken advantage of. I dont recommend anyone to use their services...! Today a consultant told me I would only get R269 of the moey they have been deducting for 2 WHOLE YEARS!!!! After I had already claimed and told them the person in question is no more 2 years ago even then I was refused to help!