SANLAM LEVEL OF INCOMPETENCY,SHOCKING!!

Sanlam offers the worst service ever! I received an email from the in Nov 2022 with regards to Trust termination 2 days later I responded to them advising they should not terminate the account and sent all required docs never got a response from them ever since. I then call in December just to check if they received the email and attached docs the agent advised they did and they are working on it. I called again late Jan after I noticed that we haven't received the monthly maintenance spoke to Fiona and she advised that she escalated and will get feedback before the end of the day which i did not received, 2 days later I called again spoke to Funeka and she advised the same but never got any call for feedback. I called in again and spoke to Amahle and she advised that she is trying to get hold of Jo-Ann but she can't and she advised that she has also escalated and I must wait 2 days for feedback after iv waiting for 2 months for Feedback! Eventually when I escalated to Motila the manager only then I get an email from Jo-Ann who advised that they are processing the monthly maintenance and I will receive it soon that was about 2 weeks ago then I sent an email and Shandre responded advising that Jo-Ann had to leave but funds will be transferred the first thing the following morning and il receive the funds a day later but no funds received I send another email she advises the same thing I wait again but still no funds. I send another email this morning only for Jo-Ann to respond and tell me the same lies Shandre has been telling for almost a week now! I'm so livid by the appalling service iv received from these people they have no sense of urgency at all iv been begging them from December 2022 till this day they haven't resolved my query!