MV
MJ V
1 reviews | Active since Apr 2025
16 Apr 2025, 06:39
Sanlam let me down
So yeah been seeing reviews on this site on Sanlam's bad service and now im another costumer that is struggling with them. I quit my job 3 months ago and still haven't gotten by pension out. All i actually want is feedback on how far the process is but that seems like its difficult for them to do. They are quick to pay out the two pot system but if it comes to this it seems like they don't care at all. Ive been emailing them for about 2 months but everytime it just gets moved up and forgotten about. They have a WhatsApp channel just dedicated to the 2 pot system so thats helpfull. Just really frustrated that i have to do this review. There is a person i know that is waiting six months for his payment so they like to play with your life.
Helpful (0)
Replies (19)0
Replies (19)
Sanlam's replyOfficial
16 Apr 2025, 07:49Good day MJ
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply16 Apr 2025, 07:49
Official
Good day MJ
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Best regards,
MV
MJ V's updateReviewer Update
16 Apr 2025, 08:13Thank you please just communicate and give me feedback that's all I ask. That's all have been asking for 2 months but it's very frustrating when a cases open and close immediately without any resolution to it
MV
MJ V's update16 Apr 2025, 08:13
Reviewer Update
Thank you please just communicate and give me feedback that's all I ask. That's all have been asking for 2 months but it's very frustrating when a cases open and close immediately without any resolution to it
Sanlam's replyOfficial
16 Apr 2025, 09:26Hello MJ
We have relayed the message to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed the message to Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply16 Apr 2025, 09:26
Official
Hello MJ
We have relayed the message to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed the message to Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
MV
MJ V's updateReviewer Update
17 Apr 2025, 06:29Nothing? Literally nothing. Thank you for the no help at all. This really makes that i wont do business with sanlam. You guys are playing with people's lives man and the basic thing of communication tou guys can't do. You are quick to reply here but wont reply to my email?
Come on man thats really bad service
Come on man thats really bad service
MV
MJ V's update17 Apr 2025, 06:29
Reviewer Update
Nothing? Literally nothing. Thank you for the no help at all. This really makes that i wont do business with sanlam. You guys are playing with people's lives man and the basic thing of communication tou guys can't do. You are quick to reply here but wont reply to my email?
Come on man thats really bad service
Come on man thats really bad service
Sanlam's replyOfficial
17 Apr 2025, 07:55Good day MJ
We are sorry to learn that you have not receive assistance and have arranged for you to be contacted and assisted.
Regards
Sanlam Client Care
We are sorry to learn that you have not receive assistance and have arranged for you to be contacted and assisted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply17 Apr 2025, 07:55
Official
Good day MJ
We are sorry to learn that you have not receive assistance and have arranged for you to be contacted and assisted.
Regards
Sanlam Client Care
We are sorry to learn that you have not receive assistance and have arranged for you to be contacted and assisted.
Regards
Sanlam Client Care
Best regards,
MV
MJ V's updateReviewer Update
17 Apr 2025, 23:48Yeah well nothing that. The 30 days are up from my 1st initial sms from sanlam. Thank you for the bad service. Work hard for 4 year for this money and you guys cant do the basics of communication with me at all. Real bad service from a huge company with big clients. Doenst care about your basic people lives. Ive given up on this you taken my money, keep trying to no avail just to take my money that i work for so long. Appreciate the bad service. Thank you for nothing
MV
MJ V's update17 Apr 2025, 23:48
Reviewer Update
Yeah well nothing that. The 30 days are up from my 1st initial sms from sanlam. Thank you for the bad service. Work hard for 4 year for this money and you guys cant do the basics of communication with me at all. Real bad service from a huge company with big clients. Doenst care about your basic people lives. Ive given up on this you taken my money, keep trying to no avail just to take my money that i work for so long. Appreciate the bad service. Thank you for nothing
MV
MJ V's updateReviewer Update
21 Apr 2025, 13:44Any news sanlam?
MV
MJ V's update21 Apr 2025, 13:44
Reviewer Update
Any news sanlam?
Sanlam's replyOfficial
22 Apr 2025, 07:43Good day MJ
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply22 Apr 2025, 07:43
Official
Good day MJ
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We have requested urgent assistance from the relevant department.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
23 Apr 2025, 12:05Good afternoon
We have received notification that Sanlam Corporate has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply23 Apr 2025, 12:05
Official
Good afternoon
We have received notification that Sanlam Corporate has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
Best regards,
MV
MJ V's updateReviewer Update
01 May 2025, 17:41Just a update from my side. Ive been contacted and had to give feedback for sanlams service. Thats where it stops haven't heard anything from that so yeah im still waiting for any feedback on withdrawal
MV
MJ V's update01 May 2025, 17:41
Reviewer Update
Just a update from my side. Ive been contacted and had to give feedback for sanlams service. Thats where it stops haven't heard anything from that so yeah im still waiting for any feedback on withdrawal
Sanlam's replyOfficial
02 May 2025, 09:03Good day MJ
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 May 2025, 09:03
Official
Good day MJ
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
MV
MJ V's updateReviewer Update
08 May 2025, 15:28Hi
Still haven't heard anything. Im trying yo contact sanlam but no success. I haven't heard anything. Its been 4 months sanlam. Can i get n update?
Still haven't heard anything. Im trying yo contact sanlam but no success. I haven't heard anything. Its been 4 months sanlam. Can i get n update?
MV
MJ V's update08 May 2025, 15:28
Reviewer Update
Hi
Still haven't heard anything. Im trying yo contact sanlam but no success. I haven't heard anything. Its been 4 months sanlam. Can i get n update?
Still haven't heard anything. Im trying yo contact sanlam but no success. I haven't heard anything. Its been 4 months sanlam. Can i get n update?
Sanlam's replyOfficial
08 May 2025, 15:41Good day MJ
Please respond to the email from Sanlam Corporate for further assistance. The complaint is being addressed by them.
Regards
Sanlam Client Care
Please respond to the email from Sanlam Corporate for further assistance. The complaint is being addressed by them.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply08 May 2025, 15:41
Official
Good day MJ
Please respond to the email from Sanlam Corporate for further assistance. The complaint is being addressed by them.
Regards
Sanlam Client Care
Please respond to the email from Sanlam Corporate for further assistance. The complaint is being addressed by them.
Regards
Sanlam Client Care
Best regards,
MV
MJ V's updateReviewer Update
08 May 2025, 15:47I did 5 times allready
MV
MJ V's update08 May 2025, 15:47
Reviewer Update
I did 5 times allready
Sanlam's replyOfficial
08 May 2025, 17:06Good evening
We have reached out to Sanlam Corporate and requested their assistance.
Regards
Sanlam Client Care
We have reached out to Sanlam Corporate and requested their assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply08 May 2025, 17:06
Official
Good evening
We have reached out to Sanlam Corporate and requested their assistance.
Regards
Sanlam Client Care
We have reached out to Sanlam Corporate and requested their assistance.
Regards
Sanlam Client Care
Best regards,
MV
MJ V's updateReviewer Update
10 May 2025, 18:07Well sanlam thank you for nothing at all. I just wanted feedback. I dont like being a person to complain but what was i supposed to do? I getting no answers at all sorry for my attitude and hope you guys get your issues sorted. Looks like om not getting my money that i really need at this point. Thank you for trying to help
MV
MJ V's update10 May 2025, 18:07
Reviewer Update
Well sanlam thank you for nothing at all. I just wanted feedback. I dont like being a person to complain but what was i supposed to do? I getting no answers at all sorry for my attitude and hope you guys get your issues sorted. Looks like om not getting my money that i really need at this point. Thank you for trying to help
Sanlam's replyOfficial
11 May 2025, 09:56Good morning MJ
We are sorry to hear that you have still not received feedback and have again followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear that you have still not received feedback and have again followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply11 May 2025, 09:56
Official
Good morning MJ
We are sorry to hear that you have still not received feedback and have again followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear that you have still not received feedback and have again followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
MV
MJ V's updateReviewer Update
15 May 2025, 22:232 months 1 Week and 1 day. Still no feedback
MV
MJ V's update15 May 2025, 22:23
Reviewer Update
2 months 1 Week and 1 day. Still no feedback
Sanlam's replyOfficial
20 May 2025, 13:43Good afternoon
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply20 May 2025, 13:43
Official
Good afternoon
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
Best regards,