Sanlam Last Will & Testament

I am extremely disappointed with the service provided by Sanlam regarding my mum's last will and testament. My mum passed away on July 26, 2024, and I submitted all the necessary documentation just a few days later. They confirmed receipt of everything needed, yet I have been waiting for more than a month without any updates or feedback. Despite my daily attempts to reach out via phone and email, I have received no response. Their excuse has been that Covid caused a backlog in the system, but given that this was four years ago, I feel this should no longer be a valid reason for the lack of communication. This has left me feeling anxious and frustrated during an already difficult time. I expected a more professional and attentive approach, especially given the sensitivity of this matter. I cannot recommend Sanlam based on my experience.