1 reviews | Active since Oct 2016
SANLAM...... LAIRS!!!
<p>RELEASE MY FUNDS OR FACE LEGAL ACTION.</p> <p></p> <p></p> <p>I have sent a request with my attorney for your offices to release my money I have in your trust on Monday the 10th of October 2016. </p> <p></p> <p>The Service Level Agreement Timescale is 24 hours and usually I receive it within 24 hours. I have been loyal with your company for many years but never before have I received this level of pathetic customer service and will probably never use your service again.</p> <p></p> <p>I called in and spoke to customer service agent, of which he couldn’t give a reason why not even a confirmation or acknowledgement email was sent to let me know that it is in process. After requesting to speak to a manager, he advises that there no manager available.</p> <p></p> <p>Its been more than a week later and the matter has still not yet been resolved by your company even after receiving notification that it has been processed. If nothing happens by the end of this day, my attorney will be instructed to take LEGAL ACTION AGAINST YOUR COMPANY FOR BREACH OF SERVICE AGREEMENT.</p> <p></p> <p>Also if it is not sorted by today I will ensure to take matters to the ombudsman, including all fronts of media and social media. You have until today.</p>
We acknowledge your posting and will refer it to the relevant department for urgent attention
Kind regards
Client Relations
We acknowledge your posting and will refer it to the relevant department for urgent attention
Kind regards
Client Relations
Good day
We have referred this complaint to our Sanlam Trust department for investigation. However they requested a reference number or any documentation as to who is dealing with your trust. We have been informed that the trust manager sent you an email. Please respond to the email.
Regards
Client Relations
Good day
We have referred this complaint to our Sanlam Trust department for investigation. However they requested a reference number or any documentation as to who is dealing with your trust. We have been informed that the trust manager sent you an email. Please respond to the email.
Regards
Client Relations
