Sanlam Lack of Response and Accountability.
All I want is somebody with knowledge and authority to phone me with answers? I was on hold for over 48 minutes today before I put the phone down. Nobody responds to emails. Even complaining to the PFA doesn't help. GP\***2\2024
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
12 Nov 2024, 20:23Hi Andrew
I am so sorry to hear that you spend so much time of the phone without any resolutions. I am sending you a private reply to gain full understanding of the team responsible for this negative experience for escalation to the responsible team.
Regards
Sanlam Client Care
I am so sorry to hear that you spend so much time of the phone without any resolutions. I am sending you a private reply to gain full understanding of the team responsible for this negative experience for escalation to the responsible team.
Regards
Sanlam Client Care
Sanlam's reply12 Nov 2024, 20:23
Official
Hi Andrew
I am so sorry to hear that you spend so much time of the phone without any resolutions. I am sending you a private reply to gain full understanding of the team responsible for this negative experience for escalation to the responsible team.
Regards
Sanlam Client Care
I am so sorry to hear that you spend so much time of the phone without any resolutions. I am sending you a private reply to gain full understanding of the team responsible for this negative experience for escalation to the responsible team.
Regards
Sanlam Client Care
's updateReviewer Update
13 Nov 2024, 09:08I am going to get admitted into hospital and then the Sanlam Disability Benefits Department will have to wait for another appointment. I can't handle this anymore. This has been going on since July.
's update13 Nov 2024, 09:08
Reviewer Update
I am going to get admitted into hospital and then the Sanlam Disability Benefits Department will have to wait for another appointment. I can't handle this anymore. This has been going on since July.
Sanlam's replyOfficial
13 Nov 2024, 09:31Hello Andrew
We have been informed that they are busy attending to the matter.
Regards
Sanlam Client Care
We have been informed that they are busy attending to the matter.
Regards
Sanlam Client Care
Sanlam's reply13 Nov 2024, 09:31
Official
Hello Andrew
We have been informed that they are busy attending to the matter.
Regards
Sanlam Client Care
We have been informed that they are busy attending to the matter.
Regards
Sanlam Client Care
's updateReviewer Update
13 Nov 2024, 09:32Thank you.
's update13 Nov 2024, 09:32
Reviewer Update
Thank you.
's updateReviewer Update
17 Nov 2024, 15:15Okay, I think I have been patient long enough.
I have emailed umbrellasolutions with supporting documents.
Tomorrow I am going to start naming and shaming, for example the SC representative who told me to contact the Pension Fund Adjudicator, because I dare to lodge a complaint with them. This complaint has been going on since July. Despite providing them with all my payslips indicating my salary that my Provident Fund Contributions should be based on, as well as my Medical Disability Benefits.
I have emailed umbrellasolutions with supporting documents.
Tomorrow I am going to start naming and shaming, for example the SC representative who told me to contact the Pension Fund Adjudicator, because I dare to lodge a complaint with them. This complaint has been going on since July. Despite providing them with all my payslips indicating my salary that my Provident Fund Contributions should be based on, as well as my Medical Disability Benefits.
's update17 Nov 2024, 15:15
Reviewer Update
Okay, I think I have been patient long enough.
I have emailed umbrellasolutions with supporting documents.
Tomorrow I am going to start naming and shaming, for example the SC representative who told me to contact the Pension Fund Adjudicator, because I dare to lodge a complaint with them. This complaint has been going on since July. Despite providing them with all my payslips indicating my salary that my Provident Fund Contributions should be based on, as well as my Medical Disability Benefits.
I have emailed umbrellasolutions with supporting documents.
Tomorrow I am going to start naming and shaming, for example the SC representative who told me to contact the Pension Fund Adjudicator, because I dare to lodge a complaint with them. This complaint has been going on since July. Despite providing them with all my payslips indicating my salary that my Provident Fund Contributions should be based on, as well as my Medical Disability Benefits.
Sanlam's replyOfficial
25 Nov 2024, 13:34Good day Andrew
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
Sanlam's reply25 Nov 2024, 13:34
Official
Good day Andrew
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that the matter is receiving attention.
Regards
Sanlam Client Care