Sanlam just does not care!!!!!

Sanlam has the worst client service in the country by miles...they will send you from pillar to post with your pension fund and never respond to emails, all their numbers for consultants ring and ring and ring and are never answered. My brother passed away last year April and his pension is still not settled for his beneficiarys to get their shares till today, my mother has been sending emails and filling in forms since last year but still not f*ckn response from them they just don't care, guess his kids must starve cause they don't care. In January I changed jobs and filled in those withdrawal or transfer of funds forms since then but I still have in my case not been answered, iv tried whatsapp, calling, emails, Twitter everything I could think of just to get a response but they just simply do not give a damn about their customers.