kT
khathutshelo T

1 reviews | Active since Jul 2012

18 Sept 2025, 13:32

Sanlam it's a ****!!!!!!!!

Worst experience ever. Not recommended. I started the process in March the 7th. Till now I haven't received any payment. 3 weeks ago they told me that they were trying to make a payment and the account they were using was closed. ( No one provided them that account) Okay fine the estate account was provided till now they are still telling me that we are prioritising your payment. Maybe I don't understand the word priority!!!!!!! After this post I'm going to ombudsman. It's obvious that they don't want to pay

0
Replies (3)
Sanlam
Sanlam's reply18 Sept 2025, 13:37
Official
Good day khathutshelo   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
kT
khathutshelo T's update19 Sept 2025, 10:20
Reviewer Update
Even now the matter has not been resolved. This is a matter of urgency and I'm not being assisted.
Sanlam
Sanlam's reply30 Sept 2025, 10:58
Official
Good morning

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care