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Tertius Venter-Davies

1 reviews | Active since Jun 2013

27 May 2016, 12:02

Sanlam (It seems as if you just do not care!!)

<p>I wrote on Sanlam's website on the afternoon of 26 May and the morning of 27 May to be contacted. </p> <p> </p> <p>Some hours now have lapsed. What is it with you that you invite people to talk to you and then you just do not respond?</p>

0
Replies (2)
Sanlam
Sanlam's reply27 May 2016, 12:23
Official

Dear GrumpyPerhaps

We acknowledge receipt of your complaint and apologise for not responding to you. We will arrange for urgent handling .

Kind Regards

Client Relations

Sanlam
Sanlam's reply30 May 2016, 12:38
Official

Dear GrumpyPerhaps

We refer to your telephone conversation with one of our consultants, please note the following:The tracing of unclaimed benefits currently held by Sanlam Employee Benefits (SEB)was outsourced to The Data Factory and they operate independently from SEB. Please contact them directly regarding the documents required for the payment of the unclaimed benefit which is due to you.

Kind Regards

Client Relations