CJ
Celeste J
1 reviews | Active since Apr 2020
23 Apr 2024, 12:14
SANLAM IS WITHOUT SHAIM
Hi all, My husband inherited a small amount from his mother, which passed away 4 years ago already. They only informed him last year about the policy. We had to employ a laywer, which we could not afford to help us with all the legal documents. For 9months they have been playing hide and go seek with us. To make matters worse my husband only gets Sassa disibility, so its a struggle to survive day by day. Please think twice when investing with them. You will be long gone then youre loved ones will still be fighting for youre benefits to payout!!!!
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
23 Apr 2024, 12:35Good day Celeste We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's reply23 Apr 2024, 12:35
Official
Good day Celeste We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
23 Apr 2024, 12:36 Good day Celeste
Please provide your mother-in-law's ID number in order for us to trace her record. Regards
Sanlam Client Care
Please provide your mother-in-law's ID number in order for us to trace her record. Regards
Sanlam Client Care
Best regards,
Sanlam's reply23 Apr 2024, 12:36
Official
Good day Celeste
Please provide your mother-in-law's ID number in order for us to trace her record. Regards
Sanlam Client Care
Please provide your mother-in-law's ID number in order for us to trace her record. Regards
Sanlam Client Care
Best regards,
CJ
Celeste J's updateReviewer Update
23 Apr 2024, 12:37Where is the private message
CJ
Celeste J's update23 Apr 2024, 12:37
Reviewer Update
Where is the private message
CJ
Celeste J's updateReviewer Update
23 Apr 2024, 12:41MM Janse van Rensburg
***
Due to a car accident as child my husband is unable to read or write. So I handle all his correspondance on his behalf
***
Due to a car accident as child my husband is unable to read or write. So I handle all his correspondance on his behalf
CJ
Celeste J's update23 Apr 2024, 12:41
Reviewer Update
MM Janse van Rensburg
***
Due to a car accident as child my husband is unable to read or write. So I handle all his correspondance on his behalf
***
Due to a car accident as child my husband is unable to read or write. So I handle all his correspondance on his behalf
CJ
Celeste J's updateReviewer Update
23 Apr 2024, 12:43We have filled in and sent numoures of forms that the claim department and our laywer sent to Sanlam. We are done now. Its been 9/10months!
CJ
Celeste J's update23 Apr 2024, 12:43
Reviewer Update
We have filled in and sent numoures of forms that the claim department and our laywer sent to Sanlam. We are done now. Its been 9/10months!
Sanlam's replyOfficial
23 Apr 2024, 12:46Thank you for the information. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply23 Apr 2024, 12:46
Official
Thank you for the information. We have referred your complaint to the relevant department.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
CJ
Celeste J's updateReviewer Update
23 Apr 2024, 12:48What is the turn around time with complaints?
CJ
Celeste J's update23 Apr 2024, 12:48
Reviewer Update
What is the turn around time with complaints?
Sanlam's replyOfficial
23 Apr 2024, 12:51A consultant should contact you within 2 working days.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply23 Apr 2024, 12:51
Official
A consultant should contact you within 2 working days.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
CJ
Celeste J's updateReviewer Update
23 Apr 2024, 18:28Just an update. Sanlam dis phone me at 15:20 this afternoon. The lady was very inpasient with me as expected. I asked her to phone the excutor of the will, which is my husbanss sister. Till now, 18:27 she has not received any calls........
CJ
Celeste J's update23 Apr 2024, 18:28
Reviewer Update
Just an update. Sanlam dis phone me at 15:20 this afternoon. The lady was very inpasient with me as expected. I asked her to phone the excutor of the will, which is my husbanss sister. Till now, 18:27 she has not received any calls........
Sanlam's replyOfficial
24 Apr 2024, 07:59Good day Celeste
We are following up with the relevant department. Regards
Sanlam Client Care
We are following up with the relevant department. Regards
Sanlam Client Care
Best regards,
Sanlam's reply24 Apr 2024, 07:59
Official
Good day Celeste
We are following up with the relevant department. Regards
Sanlam Client Care
We are following up with the relevant department. Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
26 Apr 2024, 13:56Good day Celeste
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply26 Apr 2024, 13:56
Official
Good day Celeste
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Best regards,