FR
Frederick R
1 reviews | Active since Oct 2018
28 Jul 2020, 13:30
Sanlam is useless and annoying
I lodge a funeral claim yesterday at around 14:00,and the consultant promise me that payout will be in 4 hours time,now am left stranded,funeral is tommorow,no feedback on my claim and no money in my account,failure to make payment at the parlour,the parlour will do bring the deceased,I don't know how to do this,am left with no choice but to cancel all policies that I took with sanlam.sanlam is heartless and annoying.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
28 Jul 2020, 13:47Dear Frederick
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Jul 2020, 13:47
Official
Dear Frederick
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
FR
Frederick R's updateReviewer Update
28 Jul 2020, 13:55I want money to burry my decease tommorow not ur useless reply,I will notify all the monourmers to cancel sanlam policies,because they are the reason for a funeral postponement.sanlam must fall
FR
Frederick R's update28 Jul 2020, 13:55
Reviewer Update
I want money to burry my decease tommorow not ur useless reply,I will notify all the monourmers to cancel sanlam policies,because they are the reason for a funeral postponement.sanlam must fall
Sanlam's replyOfficial
28 Jul 2020, 14:19Dear Frederick
We understand your frustration, but please note that we have to refer your complaint to the responsible department so that they may look into your matter.
Regards,
Sanlam Client Relations
We understand your frustration, but please note that we have to refer your complaint to the responsible department so that they may look into your matter.
Regards,
Sanlam Client Relations
Sanlam's reply28 Jul 2020, 14:19
Official
Dear Frederick
We understand your frustration, but please note that we have to refer your complaint to the responsible department so that they may look into your matter.
Regards,
Sanlam Client Relations
We understand your frustration, but please note that we have to refer your complaint to the responsible department so that they may look into your matter.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
29 Jul 2020, 08:54Dear Frederick
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply29 Jul 2020, 08:54
Official
Dear Frederick
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations