NB
Naazneen B
1 reviews | Active since Oct 2011
14 Aug 2025, 09:43
Sanlam is useless
I have submitted a withdrawal form to Salam via the company HR in Feb 2025 and the only feedbank I received to date it the calim form is being verified. I tried the call centre and those agents are abolutely clueless and lie that you will be contacted by some. I emailed Samlan and got a response 3 months late saying they high volumes of emails and will respons in 10 working days with feedback, it now 2 months late and still zero feedback. Sanlam is absolutely pathetic. If you have a choice please take policies with one of the numerous other companies that offer a better services then Sanlam
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
14 Aug 2025, 09:46Good day Naazneen We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply14 Aug 2025, 09:46
Official
Good day Naazneen We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
NB
Naazneen B's updateReviewer Update
19 Aug 2025, 16:02As usual you ask for details and no one from Sanlam follows up and advises on the query.
Over 7 months after receiving forms you still don't know how to follow up or advice what the hold up is.
As I said before pathetic service.
Over 7 months after receiving forms you still don't know how to follow up or advice what the hold up is.
As I said before pathetic service.
NB
Naazneen B's update19 Aug 2025, 16:02
Reviewer Update
As usual you ask for details and no one from Sanlam follows up and advises on the query.
Over 7 months after receiving forms you still don't know how to follow up or advice what the hold up is.
As I said before pathetic service.
Over 7 months after receiving forms you still don't know how to follow up or advice what the hold up is.
As I said before pathetic service.
Sanlam's replyOfficial
19 Aug 2025, 16:45Hi Naazneen
Thank you for sharing your concerns. We sincerely regret that you’ve had to experience such delays and repeated follow-ups without clear feedback. We have followed-up with Sanlam Corporate to contact you.
We truly value your patience, and apologise for the inconvenience this ongoing matter has caused.
Regards
Sanlam Client Care
Thank you for sharing your concerns. We sincerely regret that you’ve had to experience such delays and repeated follow-ups without clear feedback. We have followed-up with Sanlam Corporate to contact you.
We truly value your patience, and apologise for the inconvenience this ongoing matter has caused.
Regards
Sanlam Client Care
Sanlam's reply19 Aug 2025, 16:45
Official
Hi Naazneen
Thank you for sharing your concerns. We sincerely regret that you’ve had to experience such delays and repeated follow-ups without clear feedback. We have followed-up with Sanlam Corporate to contact you.
We truly value your patience, and apologise for the inconvenience this ongoing matter has caused.
Regards
Sanlam Client Care
Thank you for sharing your concerns. We sincerely regret that you’ve had to experience such delays and repeated follow-ups without clear feedback. We have followed-up with Sanlam Corporate to contact you.
We truly value your patience, and apologise for the inconvenience this ongoing matter has caused.
Regards
Sanlam Client Care
NB
Naazneen B's updateReviewer Update
22 Aug 2025, 11:29From the 15th of August till now still absolutely nothing.
Stop with the lies, it seems like Sanlam has no idea what they are doing.
Why must people beg for their money?
Stop with the lies, it seems like Sanlam has no idea what they are doing.
Why must people beg for their money?
NB
Naazneen B's update22 Aug 2025, 11:29
Reviewer Update
From the 15th of August till now still absolutely nothing.
Stop with the lies, it seems like Sanlam has no idea what they are doing.
Why must people beg for their money?
Stop with the lies, it seems like Sanlam has no idea what they are doing.
Why must people beg for their money?
Sanlam's replyOfficial
22 Aug 2025, 11:52Good day Naazneen
Thank you for contacting us regarding this matter.
We have reached out to Sanlam Corporate about your concerns and have requested urgent assistance
Regards
Sanlam Client Care
Thank you for contacting us regarding this matter.
We have reached out to Sanlam Corporate about your concerns and have requested urgent assistance
Regards
Sanlam Client Care
Sanlam's reply22 Aug 2025, 11:52
Official
Good day Naazneen
Thank you for contacting us regarding this matter.
We have reached out to Sanlam Corporate about your concerns and have requested urgent assistance
Regards
Sanlam Client Care
Thank you for contacting us regarding this matter.
We have reached out to Sanlam Corporate about your concerns and have requested urgent assistance
Regards
Sanlam Client Care
NB
Naazneen B's updateReviewer Update
22 Aug 2025, 12:08I don't believe it until it actually happens.
I don't trust Sanalm.
I don't trust Sanalm.
NB
Naazneen B's update22 Aug 2025, 12:08
Reviewer Update
I don't believe it until it actually happens.
I don't trust Sanalm.
I don't trust Sanalm.
Sanlam's replyOfficial
25 Aug 2025, 13:09Good day Naazneen
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply25 Aug 2025, 13:09
Official
Good day Naazneen
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
NB
Naazneen B's updateReviewer Update
29 Aug 2025, 11:16Yes Marsha called me and I requested certain information but she apparently lost/changed her password and couldnt long into the Sanlam system and got Nomfundo to send a statement that I am easily able to access on my portfolio.
All I see is incompetence from Sanlam Corporate.
Still wondering if I will ever receive the information I requested.
Thanks to the Sanlam team for proving that their services are useless.
All I see is incompetence from Sanlam Corporate.
Still wondering if I will ever receive the information I requested.
Thanks to the Sanlam team for proving that their services are useless.
NB
Naazneen B's update29 Aug 2025, 11:16
Reviewer Update
Yes Marsha called me and I requested certain information but she apparently lost/changed her password and couldnt long into the Sanlam system and got Nomfundo to send a statement that I am easily able to access on my portfolio.
All I see is incompetence from Sanlam Corporate.
Still wondering if I will ever receive the information I requested.
Thanks to the Sanlam team for proving that their services are useless.
All I see is incompetence from Sanlam Corporate.
Still wondering if I will ever receive the information I requested.
Thanks to the Sanlam team for proving that their services are useless.
Sanlam's replyOfficial
29 Aug 2025, 11:26Good day Naazneen
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. Please respond the email sent to you on Monday for further assistance.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. Please respond the email sent to you on Monday for further assistance.
Regards
Sanlam Client Care
Sanlam's reply29 Aug 2025, 11:26
Official
Good day Naazneen
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. Please respond the email sent to you on Monday for further assistance.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. Please respond the email sent to you on Monday for further assistance.
Regards
Sanlam Client Care
NB
Naazneen B's updateReviewer Update
29 Aug 2025, 15:59I responded on Tuesday at 9:39am
Please ask Nomfundo to check her emails.
I have forward the message now incase the Sanlam Team doesn't know how to search their emails.
Please ask Nomfundo to check her emails.
I have forward the message now incase the Sanlam Team doesn't know how to search their emails.
NB
Naazneen B's update29 Aug 2025, 15:59
Reviewer Update
I responded on Tuesday at 9:39am
Please ask Nomfundo to check her emails.
I have forward the message now incase the Sanlam Team doesn't know how to search their emails.
Please ask Nomfundo to check her emails.
I have forward the message now incase the Sanlam Team doesn't know how to search their emails.
Sanlam's replyOfficial
29 Aug 2025, 16:04Hello Naazneen
We have relayed your concern to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed your concern to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply29 Aug 2025, 16:04
Official
Hello Naazneen
We have relayed your concern to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed your concern to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Sept 2025, 12:58Hello Naazneen
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply09 Sept 2025, 12:58
Official
Hello Naazneen
We have received feedback that you have been assisted.
Regards
Sanlam Client Care
We have received feedback that you have been assisted.
Regards
Sanlam Client Care