KR
Kabelo R

1 reviews | Active since Feb 2025

31 Mar 2025, 22:11

Sanlam is unfair

Sanlam is Unfairly Withholding My Late Father’s Retirement Annuity

For nearly four years, Sanlam has been delaying the payout of my late father’s retirement annuity. My father passed away in 2021, yet I am still waiting for what is rightfully mine.

Sanlam claims I have a brother, but despite their insistence, they have no record or proof of this alleged sibling. They also claim to have sent a dependent form to the alleged mother, yet this form has not been filled since 2021. If this person truly existed and had any claim, they have had four years to reach out—yet nothing has happened.

Sanlam’s own records do not show any other son, yet they continue to use this baseless excuse to stall my payout.

I have spoken to the following Sanlam employees regarding this issue:

Sauda Abdool

Maxie van Wyk

Nicole Krieling

Despite multiple conversations with these employees, none of them have followed through or resolved the issue. They ended up ignoring me as if my concerns were unimportant.

I have demanded a formal explanation, but they keep stalling. I will not stop escalating this matter until I receive my rightful payout.

Sanlam, do the right thing and pay out my father’s annuity. Stop delaying and stop ignoring me!

0
Replies (2)
Sanlam
Sanlam's reply01 Apr 2025, 07:46
Official
Good day Kabelo

We apologise for your service experience and have requested Client Care Centre department to look into the matter and contact you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply01 Apr 2025, 09:48
Official
Hello Kabelo

We have received feedback that Client Care Centre has been in touch with Penelope and via email. Please respond to the email for further assistance. 

Regards
Sanlam Client Care