Sanlam is unable to provide a simple thing as value letter

Impossible. I have been calling the call center and they were able to trace his details using the ID number. In fact I was called by people from Teba informing me about unclaimed benefits of my late father. How is it now that his details are not traceable? When I have been in contact with your call center from the 19th and they were able to trace only today you are unable to trace them?

Relevant department is unclaimed benefits department

It's end of business. Still no value letter from you guys. Just a lousy call from Zodwa requesting ID number and that's it. That's how pathetic your service is. It is as if one has to login to the servers to get a simple paper. Ai give up

As if your employees will do something better. All they are good at is being ***********. I got an email from Willem van Zyl requesting proof of employment which could be either payslip or contract. Do you guys at sanlam give your employees their employment contracts for incase they die? Or where should I get a payslip of someone who died in 2008? Anyway please tell Willem to read all the documents I sent. There is a document that has my father's employers details even the company registration, commenced date and date of termination. If unsure they must call me. This is honestly annoying because other companies did provide me with value letters it's only Sanlam and their *********** staff.

2 days later still no value letter. I did call the call center and got through to Godfrey who confirmed that all the relevant documents I must submit are there on my email. But still no value letter. Can my escalation please be taken up with the CEO because clearly no one is willing to assist