Sanlam is the worst of the worst

Good day Peter as I'm typing this I'm feeling drained sanlam has been a nightmare in my life a year ago I wrote a review about them denying my mom to recieve my dad's pension as her spouse after having gone back and forth with them for over two years they finally started paying my mom monthly unfortunately she only got to enjoy the money for 6months in December 2020 she died due to covid 19 as I type this I am left with no parent and they both trusted sanlam to be the for me when they are gone my mom had a central retirement fund with them I submitted the claim from January no reply was given I resent it February the second they went quiet I called and was told something is missing I sent it through they went quiet I called yet again and was told a signature is missing I did that yet again now I sent the last mail on the 03rd of march I recieved no reply nothing at all today on the 10th I called in then they said oh they see my mail I must wait 10 days counting from the 4th to hear any feedback on the matter from the board they didn't even contact me to tell me what's wrong I am so exhausted like I feel like giving up and just letting it go sanlam has abused my mom and me now I'm being abused by them it's so sad the life I'm living ontop of going through my loss but I must deal with such sanlam is the worst of the worst I will never ever encourage anyone to ever have a policy with them your kids will suffer when claiming they will be given the run around it's so sad so they are taking advantage of the less fortunate who put their trust in them always remember sanlam you are everything you are because of all your clients