vS
vanita S
1 reviews | Active since Jan 2014
12 Feb 2025, 14:52
Sanlam is the worst insurer ever!! I WANT MY money back !!!
Hello everyone. My name is Vanita. 1 year some odd 6 months ago we took out a life policy on my sons life. Have been paying nicely. Maybe twice I got paid late so money didn't go thru but I found a way and paid via eft. ( twice i think) in October was the the one time so after I paid eft they debited me a few days later so I reversed that payment . Since then my debit order wouldn't go thru. It's 4 months later and not one call from anyone. Today after I posted something on fb a lady called me. Giving a weak excuse. So I told her that I won't continue because I can no longer trust Sanlam. And that I want my premiums back. She said to me that I have 0 chance of that happening !!!!!! That is ridiculous! They are *****ing my money! In lite of wat happend I no longer want to insure with them. I don't trust them and for good reason too!. Imagine if something happen to my son and I have to claim ???? I spent so much airtime only to speak to a robot who didn't know anything at all!. Sanlam I want my premiums back I don't care if it's policy or not to pay back premiums! I won't allow u to ***** my money because you people are so unprofessional!!!!!
Helpful (0)
Replies (13)0
Replies (13)
Sanlam's replyOfficial
12 Feb 2025, 15:10Good day Vanita
We are sorry to hear of your dissatisfaction with our service.
We have received feedback from the consultant that you were informed of the requirements to assist you further regarding your complaint. Please forward the proof of payments directly to her so that we can assist you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction with our service.
We have received feedback from the consultant that you were informed of the requirements to assist you further regarding your complaint. Please forward the proof of payments directly to her so that we can assist you.
Regards
Sanlam Client Care
Sanlam's reply12 Feb 2025, 15:10
Official
Good day Vanita
We are sorry to hear of your dissatisfaction with our service.
We have received feedback from the consultant that you were informed of the requirements to assist you further regarding your complaint. Please forward the proof of payments directly to her so that we can assist you.
Regards
Sanlam Client Care
We are sorry to hear of your dissatisfaction with our service.
We have received feedback from the consultant that you were informed of the requirements to assist you further regarding your complaint. Please forward the proof of payments directly to her so that we can assist you.
Regards
Sanlam Client Care
vS
vanita S's updateReviewer Update
12 Feb 2025, 17:12Every call should be recorded . Go back and listen to the call I was not informed of what to do going forward I was told a bunch of ****. I paid for every single month from the day I started right up until the month of October and the consultant did not ask me for any proof of payment. going forward I want my premiums back and nothing more to do with your company. I told the consultant that she can call me when sanlam is ready to pay back my money.
vS
vanita S's update12 Feb 2025, 17:12
Reviewer Update
Every call should be recorded . Go back and listen to the call I was not informed of what to do going forward I was told a bunch of ****. I paid for every single month from the day I started right up until the month of October and the consultant did not ask me for any proof of payment. going forward I want my premiums back and nothing more to do with your company. I told the consultant that she can call me when sanlam is ready to pay back my money.
Sanlam's replyOfficial
12 Feb 2025, 17:28Good day Vanita
Thank you for the feedback.
We have relayed it to the responsible team.
Regards
Sanlam Client Care
Thank you for the feedback.
We have relayed it to the responsible team.
Regards
Sanlam Client Care
Sanlam's reply12 Feb 2025, 17:28
Official
Good day Vanita
Thank you for the feedback.
We have relayed it to the responsible team.
Regards
Sanlam Client Care
Thank you for the feedback.
We have relayed it to the responsible team.
Regards
Sanlam Client Care
vS
vanita S's updateReviewer Update
12 Feb 2025, 19:08Thank u. I expect to get my premiums back.
vS
vanita S's update12 Feb 2025, 19:08
Reviewer Update
Thank u. I expect to get my premiums back.
Sanlam's replyOfficial
13 Feb 2025, 10:34Good day Vanita
We have received confirmation that you have been provided with further feedback. You have also been informed of the next steps you can take if you are not satisfied with our investigation and response.
Regards
Sanlam Client Care
We have received confirmation that you have been provided with further feedback. You have also been informed of the next steps you can take if you are not satisfied with our investigation and response.
Regards
Sanlam Client Care
Sanlam's reply13 Feb 2025, 10:34
Official
Good day Vanita
We have received confirmation that you have been provided with further feedback. You have also been informed of the next steps you can take if you are not satisfied with our investigation and response.
Regards
Sanlam Client Care
We have received confirmation that you have been provided with further feedback. You have also been informed of the next steps you can take if you are not satisfied with our investigation and response.
Regards
Sanlam Client Care
vS
vanita S's updateReviewer Update
13 Feb 2025, 13:29Sanlam. This is very frustrating because I heard from NOBODY TODAY!!!!! PLEASE TELL ME WHO CALLED MEOR CONTACTED ME????
vS
vanita S's update13 Feb 2025, 13:29
Reviewer Update
Sanlam. This is very frustrating because I heard from NOBODY TODAY!!!!! PLEASE TELL ME WHO CALLED MEOR CONTACTED ME????
vS
vanita S's updateReviewer Update
13 Feb 2025, 13:31Also I don't care about your investigation. The fact of the matter is that sanlam does not care about their people! I don't wish to be associated with Sanlam in any way! On top of everything now your consultants are lying and saying contacted me! I want my premiums back and that's it !
vS
vanita S's update13 Feb 2025, 13:31
Reviewer Update
Also I don't care about your investigation. The fact of the matter is that sanlam does not care about their people! I don't wish to be associated with Sanlam in any way! On top of everything now your consultants are lying and saying contacted me! I want my premiums back and that's it !
Sanlam's replyOfficial
13 Feb 2025, 13:59Good day Vanita
Please check the email that was sent to you earlier today.
Regards
Sanlam Client Care
Please check the email that was sent to you earlier today.
Regards
Sanlam Client Care
Sanlam's reply13 Feb 2025, 13:59
Official
Good day Vanita
Please check the email that was sent to you earlier today.
Regards
Sanlam Client Care
Please check the email that was sent to you earlier today.
Regards
Sanlam Client Care
vS
vanita S's updateReviewer Update
13 Feb 2025, 14:02Sanlam there is nothing new in my email. The same thing the lady told me yesterday. I need my money from u! It's R7200 !!!! Should I just leave it for you to gain!
vS
vanita S's update13 Feb 2025, 14:02
Reviewer Update
Sanlam there is nothing new in my email. The same thing the lady told me yesterday. I need my money from u! It's R7200 !!!! Should I just leave it for you to gain!
Sanlam's replyOfficial
13 Feb 2025, 14:09Hi again
Please check your junk/spam folder as well. We can confirm that the email was sent to the address provided via this platform. It has also not been returned to us as undeliverable.
Regards
Sanlam Client Care
Please check your junk/spam folder as well. We can confirm that the email was sent to the address provided via this platform. It has also not been returned to us as undeliverable.
Regards
Sanlam Client Care
Sanlam's reply13 Feb 2025, 14:09
Official
Hi again
Please check your junk/spam folder as well. We can confirm that the email was sent to the address provided via this platform. It has also not been returned to us as undeliverable.
Regards
Sanlam Client Care
Please check your junk/spam folder as well. We can confirm that the email was sent to the address provided via this platform. It has also not been returned to us as undeliverable.
Regards
Sanlam Client Care
vS
vanita S's updateReviewer Update
13 Feb 2025, 14:51Sanlam I did receive your email( like I said nothing new was said except the offer of the one last premium that I paid ?????? One premium only?????? Do u do this to all your unsuspecting clients?????? Do you need the money more than me?????? I want my money back from you !!!!!!ALL MY PREMIUMS!!!!!
vS
vanita S's update13 Feb 2025, 14:51
Reviewer Update
Sanlam I did receive your email( like I said nothing new was said except the offer of the one last premium that I paid ?????? One premium only?????? Do u do this to all your unsuspecting clients?????? Do you need the money more than me?????? I want my money back from you !!!!!!ALL MY PREMIUMS!!!!!
Sanlam's replyOfficial
13 Feb 2025, 14:56Hi Vanita
Your next step is to approach the Arbitrator on the details we provided to you in the email.
Regards
Sanlam Client Care
Your next step is to approach the Arbitrator on the details we provided to you in the email.
Regards
Sanlam Client Care
Sanlam's reply13 Feb 2025, 14:56
Official
Hi Vanita
Your next step is to approach the Arbitrator on the details we provided to you in the email.
Regards
Sanlam Client Care
Your next step is to approach the Arbitrator on the details we provided to you in the email.
Regards
Sanlam Client Care
vS
vanita S's updateReviewer Update
14 Feb 2025, 04:35Sanlam why did u block me on ur sanlam Facebook page????? If u have nothing to hide why block me??? U offered me one one premium back is that fair??? You want to take my money which is almost R7200 ???? And now u block me on social media???? I have every right to ask my money back because u have then contact system u also blamed the broker for my lapsed policy!.I want my money back !
vS
vanita S's update14 Feb 2025, 04:35
Reviewer Update
Sanlam why did u block me on ur sanlam Facebook page????? If u have nothing to hide why block me??? U offered me one one premium back is that fair??? You want to take my money which is almost R7200 ???? And now u block me on social media???? I have every right to ask my money back because u have then contact system u also blamed the broker for my lapsed policy!.I want my money back !