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Elise W

1 reviews | Active since Mar 2024

11 Dec 2024, 12:11

Sanlam is the worst

Sanlam should we be worried about our money. So many people cannot be experiencing the same problem. Your website says pension withdrawal payout in 10 days but yet 1 and a half months has passed and still no solid feedback. Still no tax directive has been done even. Sanlam is unable to provide clear feedback on how far the process is on my claim. Penalize those who delayed and don't withhold peoples money

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Replies (8)
Sanlam
Sanlam's reply11 Dec 2024, 13:19
Official
Good day Elise

We would like to apologise for the negative service experience.  Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care
EW
Elise W's update11 Dec 2024, 13:30
Reviewer Update
Can you please escalate to a particular person and not to a team as your team already failed to provide clear feedback. Kindly handle this with urgency or let me know if I can meet up with someone at your offices. I need my money asap
EW
Elise W's update11 Dec 2024, 13:31
Reviewer Update
Also provide me with the details of the person who its been escalated to
Sanlam
Sanlam's reply11 Dec 2024, 13:37
Official
Hi Elise

Our complaints are escalated and distributed to individuals within a team to handle. 

Regards
Sanlam Client Care
EW
Elise W's update11 Dec 2024, 13:53
Reviewer Update
What is the timeline for this escalation because i need clear answers from Sanlam as in today. its pathetic to make people beg and follow up for their own money. Pull people from other departments to help you clear your backlog but you can't not pay people their money. What are you doing about all the bad reviews, its so many people that's experiencing the same problem. Will you turn my negative experience into a better experience
Sanlam
Sanlam's reply11 Dec 2024, 14:54
Official
Hi Elise

We have received confirmation that you have been contacted and assisted regarding your enquiry.

Regards
Sanlam Client Care
EW
Elise W's update11 Dec 2024, 16:06
Reviewer Update
I was contacted yes but not fully assisted yet. Sanlam is just full of stories. I will be assisted once my money is in my bank account. Thank you
Sanlam
Sanlam's reply11 Dec 2024, 16:08
Official
Thank you for confirming.

Regards
Sanlam Client Care