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Makoma M
1 reviews | Active since Nov 2020
30 Nov 2020, 14:39
Sanlam is the worst !!!!
I took out a funeral cover and the policy was not captured as agreed and as a result i had to cancel the policy. Sanlam went ahead and debited the money after cancellation and now i'm taken back and fourth for my refund which was taken 15 days ago. This is the worst service ever rendered. Oh did i mention that i might get debited again even after cancellation!!!!!!!
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
30 Nov 2020, 15:04Dear Makoma
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply30 Nov 2020, 15:04
Official
Dear Makoma
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
01 Dec 2020, 08:13Dear Makoma
Thank you for the details. We have escalated your complaint. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Thank you for the details. We have escalated your complaint. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's reply01 Dec 2020, 08:13
Official
Dear Makoma
Thank you for the details. We have escalated your complaint. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Thank you for the details. We have escalated your complaint. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
02 Dec 2020, 09:23Dear Makoma
We sincerely apologise for the service experience received.
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
Sanlam's reply02 Dec 2020, 09:23
Official
Dear Makoma
We sincerely apologise for the service experience received.
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations